Frequently Asked Questions
Everything you need to know about your Josef Seibel experience.
What makes Josef Seibel shoes 'The European Comfort Shoe'?
Our footwear is crafted using premium leathers and hand-stitched constructions that ensure out-of-the-box comfort, durability, and a flexible fit that adapts to your foot's natural movement.
How do I determine my correct size?
Josef Seibel uses European sizing. We provide a comprehensive size conversion chart on each product page to help you find the perfect fit based on your standard US or UK measurements.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Simply use our online portal to generate a return label for a quick and easy refund process.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by location and are calculated at checkout based on your specific address.
How should I care for my leather shoes?
To maintain the longevity of your shoes, we recommend cleaning them with a damp cloth and applying a high-quality leather conditioner or cream regularly to keep the leather supple.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' options like Klarna and Afterpay for your convenience.